Learning Center
Fix the small stuff yourself
Plain-English guides to the questions we hear most, written the way we would explain them on the phone. No jargon, no signup, and honest notes on when a problem deserves a professional.
Guides
Start with a guide
Six short walkthroughs covering the requests that reach our help desk most often from people who are not yet clients.
Speed Up Your PC With Power Settings
Windows ships tuned for battery life, not speed. Two minutes in power settings often makes a laptop feel noticeably quicker.
Read the guideChange Your Screen Resolution
Fix stretched, blurry, or tiny text by setting the resolution and scaling your monitor was built for.
Read the guideUpdate Windows the Right Way
Updates are the cheapest security you will ever get. How to check, install, and restart without losing work.
Read the guideTurn Off Features You Do Not Need
Startup programs, visual effects, and background apps quietly eat performance. Reclaim it in ten minutes.
Read the guideFine-Tune Windows Privacy Settings
What Windows shares by default, what each toggle actually does, and a sensible setup for a work computer.
Read the guideInstall TeamViewer for a Support Session
A short, safe walkthrough for installing the remote support tool a technician may ask you to run.
Read the guideQuick Answers
The Windows questions everyone asks
Sixteen one-minute answers. Open any question for the exact clicks.
How do I take a screenshot in Windows?
Press Windows key + Shift + S, then drag over the area you want. The screenshot copies to your clipboard and a preview appears so you can save or mark it up. Print Screen alone copies the whole screen, and Windows key + Print Screen saves a file straight into Pictures, Screenshots.
How do I force close a frozen program?
Press Ctrl + Shift + Esc to open Task Manager, select the frozen program, and choose End task. If the whole screen is stuck, press Ctrl + Alt + Del and pick Task Manager from that menu.
How do I stop programs from opening at startup?
Open Task Manager with Ctrl + Shift + Esc, choose Startup apps in the left menu, then right-click anything you do not need at sign-in and choose Disable. Fewer startup apps is the single easiest speed win on most computers.
How do I free up disk space?
Go to Settings, System, Storage and turn on Storage Sense so Windows empties temporary files automatically. Then review the Downloads folder and the Recycle Bin, which are usually the two biggest offenders.
How do I check my computer's specs?
Go to Settings, System, About for the processor, memory, and Windows version. For graphics and more detail, press Windows key + R, type dxdiag, and press Enter.
How do I connect to Wi-Fi or fix a dropped connection?
Click the network icon by the clock, choose your network, and enter the password. If it will not connect, turn Wi-Fi off and on, restart the computer, then restart your router by unplugging it for thirty seconds. That sequence resolves most drops.
How do I set my default browser?
Go to Settings, Apps, Default apps, select the browser you prefer, and click Set default. You can do the same for your PDF reader and email program from the same screen.
How do I add a printer?
Go to Settings, Bluetooth and devices, Printers and scanners, then Add device. Make sure the printer is on and on the same network. If Windows cannot find it, the printer's own app or a USB cable usually gets it done.
How do I change my password or PIN?
Go to Settings, Accounts, Sign-in options. Choose PIN or Password and follow the prompts. On a company computer you can also press Ctrl + Alt + Del and choose Change a password.
How do I turn off distracting notifications?
Go to Settings, System, Notifications. Turn off apps you never need to hear from, and use Do not disturb for meetings and focused work. Turning off the suggestions and tips at the bottom of that page quiets Windows itself.
How do I make text bigger on my screen?
Go to Settings, Accessibility, Text size and drag the slider. If everything, not just text, feels small, go to Settings, System, Display and raise Scale instead.
How do I run a virus scan?
Open Windows Security from the Start menu, choose Virus and threat protection, and click Quick scan. Windows Defender is built in and genuinely good. If something looks infected and you are a client, stop and call us before clicking anything else.
How do I uninstall a program?
Go to Settings, Apps, Installed apps, find the program, click the three dots, and choose Uninstall. If you do not recognize a program, search its name before removing it, or ask us.
How do I set up a second monitor?
Plug it in, then press Windows key + P and choose Extend. Arrange the two screens under Settings, System, Display by dragging them to match how they sit on your desk.
How do I map a network drive?
Open File Explorer, right-click This PC, choose Map network drive, pick a letter, and enter the folder path your office uses, such as two backslashes, the server name, then the share name. Check Reconnect at sign-in so it comes back after a restart.
How do I restart in Safe Mode?
Hold Shift while clicking Restart from the Start menu's power button. After the blue menu appears, choose Troubleshoot, Advanced options, Startup Settings, Restart, then press 4. Safe Mode loads only the essentials, which is useful when something misbehaves at every normal startup.
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