Infrastructure
A network that is documented and understood
Firewalls, VLANs, switching and VPN, configured deliberately and documented properly, so your network stops being the thing everybody is afraid to touch.
Infrastructure
The network nobody wants to touch
Undocumented networks make every future problem more expensive. Documentation is the cheapest reliability investment available.
The most common network problem we encounter is not a technical fault. It is that nobody knows how the network is configured. It was set up years ago, possibly well, by somebody who has since moved on. Since then it has been modified under pressure, several times, without documentation. Now nothing is quite broken but nobody will touch it either, which means every subsequent problem is diagnosed from scratch.
Our first act on any network is to document it: what is connected where, which VLANs exist and why, what every firewall rule is for, how remote access works, and which of these things is a deliberate decision versus an accident that has been running so long it looks intentional.
Segmentation
Flat networks, where everything can reach everything, are still extremely common in small business and are a genuine risk. When a workstation is compromised on a flat network, the attacker reaches your server, your backups and your point of sale equally easily.
Segmentation separates the network into zones with controlled traffic between them. Guest Wi-Fi cannot reach internal systems. Payment devices sit isolated, which PCI requires. Building systems and cameras, which are frequently the least patched devices in any office, cannot reach your file server. This is unglamorous work that meaningfully limits the damage of an incident.
Firewall management
A firewall is only as good as its rule set, and rule sets accumulate. Somebody opened a port in 2019 for a vendor who no longer works with you. A rule created for testing was never removed. We audit the entire configuration, remove what is no longer justified, document what remains, and keep the firmware current, which matters more than most people realize given how frequently firewall vulnerabilities are actively exploited.
Remote access
Since most businesses now have people working from various places, remote access is core infrastructure rather than a convenience. We configure VPN or zero-trust access properly, with multi-factor authentication, and remove the informal arrangements that tend to accumulate, particularly directly exposed remote desktop, which remains one of the most reliably exploited entry points in small business networks.
Scope
What is included
Everything below is part of the service rather than an upsell discovered later.
Complete network documentation
What is connected where, which VLANs exist and why, what every firewall rule does. Maintained continuously and yours to keep.
Firewall audit and management
Rule sets reviewed and cleaned, firmware kept current, and every remaining rule justified in writing.
VLAN segmentation
Guest, payment, building systems and internal traffic separated so a single compromised device does not reach everything.
Secure remote access
VPN or zero-trust access with MFA, replacing exposed remote desktop and the informal arrangements that accumulate.
Wireless design and management
Coverage that works across your space, with separate guest and internal networks and centrally managed access points.
Switching and infrastructure
Managed switches configured and monitored, with a replacement plan for hardware approaching end of support.
Common questions
Can you manage our network entirely remotely?
Yes. Firewalls, switches and access points are managed through their cloud or management interfaces. The rare exception is physically replacing failed hardware, where we coordinate and brief a local vendor on your behalf.
We do not know what our network looks like. Where do you start?
With discovery, and this is genuinely the most common starting position. We map what exists, identify what is unnecessary or risky, and give you a documented picture before proposing any changes. Most owners find the map itself worth the exercise.
Do we need VLANs in a ten-person office?
If you take card payments, handle regulated data, or have guest Wi-Fi and internet-connected cameras, yes. Size matters less than what is on the network. A ten-person medical practice has a stronger case for segmentation than a fifty-person office with no sensitive data.
Related services
Talk to Us
Talk to a technician, not a salesperson
Describe what is happening. We will tell you whether it is a quick fix, a project, or a sign of something larger.
(858) 429-1311Family owned in San Diego, California since 2004 · remote support in all 50 states · US-based technicians · never outsourced