Family owned in San Diego, CA · Since 2004
Ocean Computers
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Free Assessment (858) 429-1311

Support Center

Need help right now?

Existing clients can reach a technician three ways. If you are not a client yet and something is broken, call us anyway and we will tell you honestly whether we can help today.

Get a Free Assessment (858) 429-1311
● Same-Day Response● Business Hours 7am to 6pm PT● After-Hours For Crew Care clients● US-Based Technicians

Get Help

Three ways to reach support

Whichever route you choose reaches the same crew, who already have your documentation.

Call

(858) 429-1311

Fastest for anything urgent. Monday to Friday, 7am to 6pm Pacific.

Message

Send the form

Use our contact form and it creates a ticket immediately. Best for anything that is not stopping you working right now.

Desktop agent

One click

Managed machines have the Ocean Computers agent installed. One click opens a session with a technician.

Quick Checks

Before you call, two things worth trying

Not to discourage you from calling. These two genuinely resolve a large share of what we see.

Restart the machine properly

Not sleep, not close the lid. A full restart resolves a substantial share of Windows problems, particularly after updates. Worth ninety seconds before calling.

Check whether it is only you

If a colleague has the same problem, it is likely a system-level issue and worth telling us that immediately. It changes how we triage it.

Note the exact error text

The precise wording matters more than a paraphrase. A screenshot is ideal and takes a few seconds.

Note when it started

Particularly whether anything changed just before: an update, a new application, a password change, a moved cable.

Do not enter credentials in an unexpected prompt

If an unexpected login window appears, stop and call us. This is the single most consequential habit we can ask of your staff.

If you suspect a security issue, call immediately

Do not email about a suspected compromise from the account you think is compromised. Call instead, and do not delete anything.

Support resources

FAQCommon questions, answered plainlyView →How We WorkResponse commitments and escalationView →ServicesEverything we coverView →ContactSpeak to someone about becoming a clientView →

Talk to Us

Not a client yet, but something is broken?

Call and describe it. We will tell you honestly whether it is something we can help with today, and whether it points at something larger worth addressing.

(858) 429-1311

Family owned in San Diego, California since 2004 · remote support in all 50 states · US-based technicians · never outsourced

Same-day response No long contracts Flat monthly pricing Free assessment

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