IT for real estate, wherever the agents are

Real estate is the industry where our remote model fits most naturally, because the workforce was already distributed. Agents work from cars, coffee shops, listings and homes. An IT model built around visiting an office serves them poorly, since the office is frequently the one place they are not.

Wire fraud is the defining risk

Real estate transactions involve large wire transfers with predictable timing, which makes them a specific and heavily targeted fraud category. The typical attack compromises an email account, monitors quietly for a pending closing, then sends altered wire instructions at exactly the right moment. Losses are frequently unrecoverable.

Defending against this requires enforced multi-factor authentication on every account, correct mail authentication so your domain cannot be impersonated, filtering that catches lookalike domains, and staff trained to verify wire instructions by phone using a previously known number. All four together, because any one alone leaves a gap.

Mobile and device management

Agents use personal phones and often personal laptops. That is not going to change, so it needs managing rather than prohibiting. We configure email and access securely on personal devices, with the ability to remove company data remotely when someone leaves, without touching their personal content.

The application stack

CRM, MLS access, transaction management, e-signature and marketing tools, most of which are cloud services that agents access from anywhere. Our role is identity, access, security and integration between them, plus support when an agent cannot get into something twenty minutes before a showing.